Functional Skills ICT / Digital

Build confidence with technology and develop essential digital skills for modern life, work, and communication in today's digital world.

What You'll Learn

Functional Skills ICT focuses on developing your digital literacy, giving you the essential skills to thrive in today's technology-driven world.

Communication
  • Professional email writing
  • Document creation and editing
  • Online meetings and collaboration
  • Digital presentation skills
Information Gathering
  • Effective use of search engines
  • Evaluating online sources
  • Organizing digital research
  • Digital file management
Practical Skills
  • Online banking basics
  • Managing digital data safely
  • Navigating online forms
  • Digital security awareness

ICT Qualification Levels

Entry Level
Foundation Skills

Build basic digital confidence and learn fundamental computer skills. Perfect for beginners.

  • • Basic computer operations
  • • Simple email and internet
  • • Creating basic documents
Level 1
GCSE Grade 2-3 (E-D)

Develop practical digital skills for common workplace and personal technology needs.

  • • Word processing and spreadsheets
  • • Internet research skills
  • • Digital communication
Level 2
GCSE Grade 4-9 (C-A*)

Master advanced digital skills for professional environments and complex tasks.

  • • Advanced software applications
  • • Data analysis and presentation
  • • Professional digital projects

Software & Tools You'll Use

Learn to use common software applications and digital tools used in workplaces and everyday life.

Word Processing

Create, format, and edit documents for various purposes including letters, reports, and CVs.

Spreadsheets

Work with data, create formulas, generate charts, and analyze information effectively.

Presentations

Design and deliver professional presentations with slides, images, and multimedia content.

Email & Communication

Manage email effectively, use appropriate tone, and communicate professionally online.

Internet & Research

Navigate the web safely, conduct research, and evaluate online information critically.

File Management

Organize files and folders, backup data, and manage digital storage efficiently.

Career Applications

Digital skills are essential in virtually every modern workplace and career path.

Office & Administration

Create documents, manage databases, handle email correspondence, and use office software efficiently.

Admin AssistantReceptionistSecretary
Customer Service

Use CRM systems, respond to emails professionally, manage online inquiries, and provide digital support.

Support AgentHelp DeskCall Center
Retail & Sales

Operate point-of-sale systems, manage online orders, use inventory software, and process digital payments.

Retail AssistantSalesE-commerce
Healthcare & Social Care

Maintain digital patient records, use healthcare software, communicate via secure systems, and manage appointments.

Care WorkerHealthcare AdminMedical Secretary

Start Your Digital Journey

Build confidence with technology and achieve your ICT qualification today.